/* Text[...]=[title,text] Style[...]=[TitleColor,TextColor,TitleBgColor,TextBgColor,TitleBgImag,TextBgImag,TitleTextAlign,TextTextAlign, TitleFontFace, TextFontFace, TipPosition, StickyStyle, TitleFontSize, TextFontSize, Width, Height, BorderSize, PadTextArea, CoordinateX , CoordinateY, TransitionNumber, TransitionDuration, TransparencyLevel ,ShadowType, ShadowColor] */ var FiltersEnabled = 1 // if your not going to use transitions or filters in any of the tips set this to 0 /* Needs Driven Page popups */ Text[0]=["Improve on-the-job application of learning","Capability alone is not enough to guarantee that a learner will use new skills on the job. Learner confidence is an important indicator of willingness to use new skills.

Operators want to know whether new managers have the confidence needed. "] Text[1]=["Minimize time to competence ","

Typically, employees are hired, start work, and prepare for promotion one at a time. To minimize time to competence, training must:

"] Text[2]=["Simplify field execution","Consistency of execution remains a critical need in many restaurant organizations.

Operators want to ensure that every learner:

"] Text[3]=["Supply actionable data","Without accurate and complete data on training completion and learner competence/performance levels, it is difficult for operators to make sound decisions.

Operators want information that can help them decide:

"] Text[4]=["Reduce costs ","Development costs for documentation and training, especially e-learning, can be high. Keeping materials up-to-date can be costly and complex. These challenges make it difficult to provide timely information to the restaurants.

Operators want a better way to reduce cycle time and costs to:

"] /* SmartSolution Page popups */ Text[10]=["Database", "

… a storehouse for system building blocks


The foundation of the system is the database that stores underlying content and elements used to build the training and documentation. Database technologies allow us to …

  • Streamline updates … when we change some content or an element in the database, it’s dynamically and automatically changed in all locations throughout the system!
  • Customize material rapidly at a fraction of the cost of custom development.
"] Text[11]=["SmartSimPlus™","

… simulations for learning, practice, and certification


This interactive game-like series of events or scenarios drives the learning experience. The learner encounters each event by selecting pictures on the user interface.

Although appearing to be random events, the simulations are presented in structured sequences in 3 levels of interaction …

  • Level 1 Learn
  • Level 2 Practice
  • Level 3 Certify

The style of feedback and scoring is based on the level of interaction. 


Click this link to see a larger view of the SmartSimPlus™ screen."] Text[12]=["Level 1 Learn","

This level focuses on technical aspects of each task. The simulation presents the learner with opportunities to:

  • Learn about the tasks … with cumulative point scoring for a series of review games.
  • Do the tasks.
"] Text[13]=["Level 2 Practice","

This level provides both simulated practice and practice in the restaurant. The learner …

  • Begins on-the-job action learning assignments.
  • Begins a new simulation using a different fictional restaurant … this time the simulation “kicks it up a notch.” For each situation encountered, the learner indicates his or her level of confidence in handling the situation. In addition to completing tasks, the learner is challenged on decision making skills. At the conclusion of the simulation, the learner receives a scorecard with feedback about his or her performance as manager of the simulated restaurant.
"] Text[14]=["Level 3 Certify","

The learner moves to this level only when he or she feels confident enough to effectively handle assigned tasks. The electronic certification process evaluates the learner’s simulated performance to determine the learner’s readiness for the restaurant.

A winning performance on this simulation makes it clear to both learner and supervisor that the learner is ready for the next step … On-the-Job Certification.

"] Text[15]=["SmartOJT™","

… action learning assignments completed in the restaurant


During this phase, the learner transfers learning to the workplace through a series of structured assignments. This process brings needed structure to a proven training method in the industry … on-the-job training.

"] Text[16]=["SmartOJC™","

… certification completed in the restaurant


During this phase, the learner demonstrates readiness to manage a restaurant team in the real world. A certifying manager observes and evaluates the learner’s performance to determine whether the learner …

  • Has mastered the required knowledge and skills.
  • Can perform all management tasks to standard.
"] Text[17]=["Learn IT","

While in Level 1 of the simulation, the learner can choose to "learn it." By clicking this button, the learner enters the
e-learning mode of SmartDoc™. The first screen of the
e-learning about the current task appears automatically.

"] Text[18]=["Level 1 Do IT","

In Level 1 of the simulation, when the learner feels prepared to act as the manager on a particular task, he or she can choose to “do it.” The learner …

  • Makes decisions based on knowledge in completing a task.
  • Receives feedback after each scenario completed.
  • Has the option of accessing the electronic Reference Guide at any time during a scenario for additional help.
"] Text[19]=["Level 2 Do IT","

In Level 2 of the simulation, the learner is presented with a second simulated restaurant with new problems. This time when the learner chooses to “do it,“ the focus is on decision making and the impact of decisions made. The practice incorporates all the features of the system. The purpose is to help the learner prepare for electronic certification.
The learner …

  • Indicates confidence in his or her ability to effectively handle the situation.
  • Makes decisions based on knowledge in completing tasks.
  • Receives feedback on the impact of decisions made.
  • Acquires new insights through the ability to practice each scenario as many times as desired.
  • Has the option of accessing the electronic Reference Guide at any time during a scenario for additional help.
"] Text[20]=["Level 3 Do IT","

Level 3 of the simulation is the electronic certification. This time when the learner chooses to “do it,” there’s no turning back. The learner …

  • Makes decisions about situations without access to help.
  • Must live with the results of his or her decision … the situations cannot be repeated to improve results.
  • Receives a single Balanced Scorecard upon completion of all situations.

If the learner satisfactorily completes the electronic certification, the next step is On-the-Job Certification. If the learner falls short, the supervisor assigns additional study and practice. You can determine whether or not to require that learners repeat the electronic simulation.

"] Text[21]=["SmartDoc™","

… a combination of e-learning and reference guide


This interactive document serves as …

  • A learning platform.
  • An operations manual.

The guide is organized by task to allow for individual customization based on the needs in your organization.

Purpose …a brief description of the impact of the task on restaurant success.
Where to begin …a list and explanation of the information and tools needed to perform the task.
Procedures …a step-by-step description of the procedure used to complete the task.
Examples …audio segment, video segment, animation, or illustration demonstrating each step of the procedure.
Practice …electronic activities that allow the learner to practice the procedure; activities are designed as standard e-learning activities or digital games.
Standards …as appropriate, standards (policies, frequency, length/duration, etc.) for performance of the task.
"] Text[22]=["E-learning","

In e-learning mode, SmartDoc™ provides …

  • Detailed descriptions.
  • Animated demonstrations.
  • Opportunities for the learner to check his or her understanding.

Click this link to see a larger view of the e-learning screen."] Text[23]=["Reference Guide","

In Reference Guide mode, SmartDoc™ provides …

  • The complete operations manual in electronic format … available for use both during and after training.
  • Table of Contents, Index, and Search capability that the learner can use to quickly find details.
  • Access to demonstrations, if desired.
  • The option of printing the document, if needed.

Click this link to see a larger view of the Reference Guide screen."] Text[24]=["Balanced Scorecard","

… feedback on performance


This report provides both learner and supervisor with an analysis of the progress in the simulated restaurant. It includes …

  • Results in key areas, such as profitability.
  • Learner’s performance by task … a task score is created by applying the learner’s confidence to the decision effectiveness for each situation. This information guides the supervisor in identifying follow-up action required.
"] /* Experienced based Page popups */ Text[50]=["Team Members","

Orientation, Training Systems, and Job Aids
for Team Members


… help restaurants develop a friendly team … delivering great service … selling great products … meeting quality standards … with every customer interaction


"] Text[51]=["Restaurant Managers","

Training Systems, Simulations, and Job Aids
for Restaurant Managers


… help restaurant managers … ensuring service excellence … monitoring product quality … overseeing restaurant assets … managing business results … leading the team


"] Text[52]=["Above Restaurant Managers","

Training Systems, Simulations, and Job Aids
for Above Restaurant Managers


… help multiunit restaurant managers … evaluating restaurant excellence … monitoring product quality … analyzing business results … coaching restaurant managers


"] Text[53]=["Operations","

Operations Manuals, Quick Reference Guides,
Interactive Documentation, and Job Aids


… help organizations … maintaining the integrity of the culture … protecting the brand … documenting policies, procedures, and standards … providing performance support tools


"] Text[54]=["Market Development","

Marketing Brochures, Orientation, Reference
Manuals, Job Aids, and Style Guides


… help organizations … recruiting franchisees … communicating brand expectations … planning development … building restaurants … maintaining the brand operating system … following brand standards


"] /*Index*/ Text[101]=["Web-based","

"] Style[101]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",140,"",2,12,635,213,"","","","complex","gray"] Text[102]=["Traditional","

"] Style[102]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",140,"",2,12,635,350,"","","","complex","gray"] /*Experience Counts*/ Text[201]=["Orientation","
According to one study, “Employee orientation is unquestionably one of the most critical moments in an employee’s life, and sets the stage for future advancement or decline.” *

Effective orientations that …

  • Provide an engaging experience that sets realistic expectations.
  • Communicate information that’s most important to your new employees.
  • Reflect your company culture in words and action.
  • Excite and captivate your new employees at the peak of their new-job enthusiasm.
* Industry of Choice, Part II, National Restaurant Association Educational Foundation, page 11
"] Style[201]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",250,"",2,12,535,160,"","","","complex","gray"] Text[202]=["Customer Service and
Job Skills","
A friendly team … performing great work … providing great service … meeting your quality standards … on every assigned task.

Training systems that …

  • Get your point across effectively and quickly.
  • Build the right attitudes, knowledge, and skill.
  • Support your culture.
  • Can be executed consistently throughout your system.
  • Appeal to today’s workforce.
  • Work around the world.
"] Style[202]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",250,"",2,12,535,160,"","","","complex","gray"] Text[203]=["Management and
Leadership Skills","
“People managers are the linchpin to success… We entrust them with literally millions of dollars of assets and, more importantly, with our corporate reputation. Their actions directly impact all aspects of customer satisfaction and cost containment, and they are the ultimate determinant of the level of success.” *

Your leaders need …

  • Content that is “real world” for them.
  • Training that is available when they need it.
  • Learning experiences that engage their heads, hearts, and hands.
  • Materials that are easy to use, understand, and remember.
* Industry of Choice, Part II, National Restaurant Association Educational Foundation, page 6
"] Style[203]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",250,"",2,12,535,160,"","","","complex","gray"] /*Active Learning*/ Text[301]=["SmartMap™","

SmartMaps™ apply discovery learning to engage your imagination and make it fun to learn. We use them to position your initiatives, including high‑impact initiatives such as a culture change. And we use them to help your employees understand and embrace complex concepts such as the impact of the economy on your business.

"] Style[301]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",250,"",2,12,615,275,"","","","complex","gray"] Text[302]=["SmartCube™","

SmartCubes™ are the next generation of interactive group or individual learning experiences … which build on our proven SmartMap™ technology. SmartCubes™ use proprietary “pop-up” dimensional cubes (or other shapes) instead of flat maps to convey the information. This approach is preferable in situations where:

"] Style[302]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",250,"",2,12,615,275,"","","","complex","gray"] Text[303]=["SmartSimPLUS™","

Simulations are sophisticated learning experiences that compress a lot of learning into a short time. Like flight simulators used by pilots, simulations can be used to develop and certify judgment and decision making skills.

"] Style[303]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",250,"",2,12,615,275,"","","","complex","gray"] /*Smart Development*/ Text[401]=["Needs Analysis","

… researching, evaluating, and documenting business needs

"] Style[401]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",200,"",2,12,615,300,"","","","complex","gray"] Text[402]=["Instructional Design and Development","

… establishing project objectives and content

… writing components for review and pilot

… applying pilot feedback to finalize materials

"] Style[402]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",200,"",2,12,615,300,"","","","complex","gray"] Text[403]=["Graphic Design, Illustration, and Desktop Publishing","

… structuring and formatting material to make it easy to understand and use

"] Style[403]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",200,"",2,12,615,300,"","","","complex","gray"] Text[404]=["Quality Control","

… copyediting for grammar, spelling, punctuation, capitalization, and style consistency

Our guiding principle …
It’s not enough to create material to be understood … we must create so as not to be misunderstood.

"] Style[404]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",200,"",2,12,615,300,"","","","complex","gray"] Text[405]=["Printing and Finishing","

… producing short runs of materials, especially for pilots

… managing external printing resources for larger jobs

"] Style[405]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",200,"",2,12,615,300,"","","","complex","gray"] Text[406]=["File Management","

… preparing files for external printing

… organizing and storing archive files

… retrieving files from archive

"] Style[406]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",200,"",2,12,615,300,"","","","complex","gray"] /*One-source*/ Text[501]=["Create","

Develop content in small fragments based on information architecture — XML Schema.

"] Style[501]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",300,"",2,12,435,160,"","","","complex","gray"] Text[502]=["Store … Manage","

Store and manage content in a central database.

"] Style[502]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",300,"",2,12,435,160,"","","","complex","gray"] Text[503]=["Present","

Output virtual tools based on your demand requirements.

"] Style[503]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",300,"",2,12,435,160,"","","","complex","gray"] Text[504]=["The XML Advantage","

Content is separate from the presentation, allowing the same XML content to be rendered to print or used electronically for a variety of outputs.

"] Style[504]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",300,"",2,12,435,160,"","","","complex","gray"] Text[505]=["The Database Advantage","

The database consists of reusable XML content fragments. Content management services include:

"] Style[505]=["white","black","#003399","white","","","","","Arial","Arial","Fixed","Sticky","4pt","2",300,"",2,12,435,160,"","","","complex","gray"] Text[506]=["Virtual Tool Efficiency","

“Virtual tools” are composed of independent content fragments. Changes made to content fragments are reflected in ALL virtual tools.

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