The age of just-in-time information has resulted in a convergence between training and performance support. Employees need access to easy to use information which supports their performance in real time. Additionally, a comprehensive approach to sustained behavior change requires more than just a single training event or activity.
In our 20+ year history, Pinnacle's experience in operations and performance support spans from single job aids to sophisticated digital operations manual resource systems, with customers spanning start-up restaurants to some of the world's largest international franchise organizations. In every instance our focus is on creating a solution which is aligned with the needs of the client.
Our Experience Spans:
- Data base, digital and print solutions
- International and domestic audiences
- System development as well as ongoing maintenence
- Stand alone resource systems to provide just in time information and support
- Integrated behavior change solutions spanning training and performance support
- Development on holistic job aid systems and associated templates
- Individual tools to support specific programs