The age of just-in-time information has resulted in a convergence between training and performance support.  Employees need access to easy to use information which supports their performance in real time.  Additionally, a comprehensive approach to sustained behavior change requires more than just a single training event or activity.  

In our 20+ year history, Pinnacle's experience in operations and performance support spans from single job aids to sophisticated digital operations manual resource systems, with customers spanning start-up restaurants to some of the world's largest international franchise organizations.  In every instance our focus is on creating a solution which is aligned with the needs of the client.  

Our Experience Spans:

Operations Manuals

  • Data base, digital and print solutions
  • International and domestic audiences
  • System development as well as ongoing maintenence

Performance Support

  • Stand alone resource systems to provide just in time information and support
  • Integrated behavior change solutions spanning training and performance support 

Job Aids

  • Development on holistic job aid systems and associated templates
  • Individual tools to support specific programs