Lois is a training professional with 15+ years of instructional design, evaluating training effectiveness, along with presentation experience on a variety of topics. A major accomplishment was building employee and leadership development programs which helped participants reach their goals of promotions. Her passion is helping companies and individuals to continue to grow through learning and development. Through the Association for Talent Development (ATD), Lois is a Certified Professional in Learning and Performance (CPLP) and holds a B.S. in Management Studies from the University of Maryland. At Pinnacle, Lois works both as an instructional designer, and also on the leadership team focusing on internal talent and process management.