Jan has been a part of the Pinnacle team for over 20 years, focusing on instructional design and writing. During that time, she has had the opportunity to learn about many industries, including restaurant chains, airlines, financial services, and big-box retailers.
Jan enjoys creating custom training because the process allows her to develop a thorough understanding of a company’s culture and operations, and then take an idea to meet a performance support or learning and development need and bring it to life in a way that aligns with the company’s goals and gets results.
Jan’s education includes a B.A. degree in Business and a B.A. degree in Speech and Theater, both from Eureka College. Prior to joining the Pinnacle team, she worked in marketing and public relations for a park district, and creative services for television and radio stations.